Pursuit

Guest Experience Guide

Location US-Las Vegas
Posted Date 4 months ago(10/07/2022 1:34 PM)
Job ID
2022-19925
# Positions
1
Category
Customer Service
Company
FlyOver Las Vegas

Overview

This role is based in Las Vegas, NV, and legal ability to work in the United States is required. This wage for this position is $16ph, and a full breakdown of benefits and perks will be provided during the interview process.

 

 

As a Guest Experience Guide ('GEG'), you will be supporting the fun, engaging, efficient and safe movement of guests through the attraction. As GEG you will have the opportunity to build your skillset with the opportunity to wear multiple hats as a Flight Guide, Sales Reservationist, Entry Scanner, Photographer, Retail Agent and Ticket Seller. You will have engaging interactions with our guests by bringing your best and anticipating guests’ needs while following FlyOver standards and operating procedures. The Guest Experience Guides should always strive to represent both FlyOver Las Vegas as well as maintain a positive attitude and a safe environment for all guest and team members.

Responsibilities

Reporting to the Guest Experience Supervisor team, your duties include, but are not limited to:

  • Greeting guests and answering questions in a welcoming and positive manner.
  • Ensuring accurate information is provided to guests; ensuring guest expectations in terms of experience, price, restrictions and content.  
  • Taking and editing photos of guests, while being knowledgeable about the photo packages and backgrounds.
  • Cash handling and reconciliation.
  • Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information.
  • Directing guests around the different areas of the attraction and assisting them onto the iRide gondolas.
  • Ensuring all ride and facility safety precautions are met and informing the Operator and Supervisors of any concerns.
  • Lead by example to ensure FlyOver Las Vegas operating procedures, safety of guests and team members, and service standards are consistently maintained by all team members.
  • Communicate efficiently using proper radio protocol.
  • Assist with evacuation procedures in the event of an emergency.
  • Share knowledge with guests about Las Vegas and other tourist attractions around the venue.

This list describes a lot of what a GEG does, but no job description can anticipate every single issue or project that could come up. Pursuit and FlyOver might need to reduce, add or change job tasks from time to time.

 

Qualifications

  • Ability to have fun in a creative and exciting environment
  • Excellent communication skills
  • Flexibility to complete various tasks in different roles
  • Demonstrate cash handling skills in a dynamic, fast paced environment
  • Ability to problem solve
  • High attention to detail
  • Outstanding guest service skills
  • Internally motivated with a consistently high level of energy
  • Availability to work a variety of shifts including days, evenings, weekends and Holidays
  • Be comfortable working on your feet for extended periods of time in both an indoor and outdoor environments
  • Ability to lift loads of up to 30 pounds as necessary
  • Extensive knowledge about Las Vegas and local area
  • Experience in the tourism/hospitality industry an asset
  • Cash handling experience an asset
  • Public speaking experience an asset
  • Fluency in a second language in addition to English is an asset

To handle this job successfully, any person hired has to be able to perform each task well. FOLV will make any reasonable accommodation possible to help a person with disabilities to perform their job. This job is based in Las Vegas, NV with Pursuit’s FlyOver Las Vegas team.

Work Environment

ABOUT FLYOVER ATTRACTIONS
The FlyOver attractions team brings new attractions to life and oversees existing operations. FlyOver, the Ultimate Flying Ride, utilizes state-of-the-art technology to give you the feeling of flight. You hang suspended, feet dangling, before a 20-metre spherical screen while our film whisks you away on an exhilarating journey across some of the world’s most iconic landscapes. Special effects, including wind, mist and scents, combine with the ride’s motion to create an unforgettable experience. Currently, there are FlyOver’s located in Vancouver, B.C., Reykjavik, Iceland, Las Vegas Nevada and coming soon – in Toronto and Chicago. Several future FlyOver locations are proposed and are in the development stage.

ABOUT PURSUIT
Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products

 

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